These terms and conditions may be changed with the agreement of both the customer and Delight International Movers. Please notify us if you wish to make any changes at the time of booking..

By confirming a booking with Delight International Movers you are agreeing to the following terms and conditions.
Where we use the words ‘You’ or ‘Your’ it means the customer. ‘We, us or our’ means Delight International Movers

1. The Quote
Unless otherwise stated the quote is a fixed price and does not include insurance, storage, customs duties and inspections or any other fees whatsoever. We may either increase or decrease the price if any of the following have not been taken into account when preparing our quotation and confirmed by us in writing.
a) You do not accept the quote, in writing, within 30 days with a date in place for the removal, confirmed by us in writing.
b) The removal is not carried out or completed within three months due to your delay.
c) Our costs change because of currency fluctuations or changes in taxation or freight and carrier charges beyond our control.
d) We have to collect or deliver goods to floors higher than those agreed, in writing, at the time of booking.
e) Additional services, including moving or storing extra goods, are supplied by us (these conditions will also apply to these services).
f) Inadequate access preventing free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive prevents our vehicles and/or containers to load and/or unload within 20 meters of the doorway, meaning that we have to do extra work.
g) Any parking fees or other charges that we have to pay in order to carry out services on your behalf.
h) Events outside our reasonable control cause delays.
i) We agree in writing to increase our limit of liability as set out in clause 8. In all the above circumstances, you will pay a charge adjusted accordingly.

2. Work excluded from the quote.
Unless agreed by us in writing we will not:
a) Dismantle or assemble any flat-pack furniture or fittings.
b) Disconnect or reconnect appliances, fixtures, fittings or electrical equipment.
c) Take up or lay fitted floor coverings.
d) Move storage heaters (unless previously dismantled).
e) Move items from a loft (unless well illuminated with safe access).
f) Move or store any items excluded under clause 4.

3. Your responsibility
It will be your own responsibility (and, where relevant, expense) to:
a) Declare to us valuations of all goods being removed and/or stored.
b) Insure the goods submitted for removal and/or storage against all insurable risks. Upon request, we will be able to arrange insurance through on your behalf.
c) Obtain all paperwork (licenses, permits, etc.) necessary for the removal to be completed.
d) Be yourself present or represented throughout the whole removal.
e) Take all reasonable steps to ensure that nothing is left behind or taken away in error.
f) Arrange protection for goods left in unattended premises or where other people not bound by these terms and conditions will be present.
g) Prepare and stabilize all electric equipment prior to its removal.
h) Empty, defrost completely and clean refrigerators and freezers. We are not responsible for the contents.
i) Provide us with a correspondence address. Other than by reason of our own negligence, we will not be held liable for costs that may arise from any of the above.

4. Non-submission of certain goods for removal or storage
The following items are excluded from this contract:
a) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind.
b) Items which have potential to damage, explode or be dangerous including gas bottles, aerosols, paints, firearms and ammunition.
c) Prohibited or stolen goods.
d) Drugs.
e) Plants or goods which may be likely to encourage vermin, pests or cause infestation.
f) Food or drink which is refrigerated or frozen.
g) Any pets or animals (including reptiles, fish and birds) whether in cage, tank or animal carrier.
h) Goods which require government permission or license for export or import. Any of the above-listed goods will not be removed by us except with our prior written agreement. If these goods are removed we will not accept liability for loss or damage wholly or mainly attributable to the special nature of the goods concerned. If such goods are removed without our knowledge and prior written consent we will not be liable for any loss or damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us. Furthermore, we would have the right to dispose of goods which are listed under paragraphs 4(b), 4(c), 4(d), 4 (e) and 4 (f) without notice.

5. The goods
You declare, upon signature of this contract, that:
a) All goods to be removed and / or stored are your own property or,
b) You have been given the authority to make this contract by the person(s) who own or have an interest in the goods and that they have been made aware of these conditions. You will meet any claims for damages and / or costs against us if these statements are not true.

6. Charges if you postpone or cancel the removal
Charges are made if this contract is postponed or cancelled. Charges are as follows:
a) Notice given more than 7 days before the removal was due to start: NIL
b) Notice given less than 3 days before the removal was due to start: 50% of the removal charge.

7. Paying for the removal
Unless otherwise agreed by us in writing:
a) Payment is required as cash or cheque upon delivery of the goods (including where delivery is to our storage depot).
b) You may not withhold any part of the agreed price.
c) In respect of all sums which are overdue to us we will charge interest calculated at 4% above the base rate for the time being.
d) We have the right to charge a reasonable administration charge in the event that a customer who has not paid all sums cannot be contacted.

8. Our liability for loss or damage
The limitations of our liability for loss or damage are set out in clause 8 (a) below. It is possible to increase our liability, as set out in clause 8(c) below, by paying an additional charge. Please seek our prior written consent to increase our liability in advance of carrying out the removal and / or storage.
a) If we are liable, we will pay up to a maximum sum of AED 250/- for each item which is lost or damaged in the event of us losing or damaging your goods.
b) We may repair or replace an item which is damaged. However, if an item is repaired we will not be held liable for depreciation in value.
c) Always subject to receiving your itemized valued inventory and request in writing to increase our liability, prior to the removal and/ or storage commencing, we may offer to extend our maximum liability to the value declared by you to us. This is not insurance on the goods and you are strongly advised to accept the insurance offered in our quote or if arranging insurance cover yourself, you are advised to show this contract to your insurance company. For the purposes of clauses 8(a), 8(b) and 8(c), an item is defined as any one article or set of articles.
d) We will not be liable for any loss, damage or failure to produce the goods if caused by any of the following reasons:
i) Fire.
ii) War, hostilities, terrorism, natural causes, industrial action or other such events outside our reasonable control.
iii) Normal wear and tear or deterioration, leakage or evaporation or from unstable or perishable goods.
iv) Infestation by moth, vermin or anything similar.
v) Cleaning, repairing or restoring goods, unless undertaken by ourselves.
vi) Goods not both packed and unpacked by us, including those in wardrobes, drawers, or appliances, or in a package, bundle, case or other container.
vii) Electrical / mechanical faults to any appliance or mechanical instrument, unless there is evidence of external impact.
viii) To jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind, unless we have confirmed in writing that we accept responsibility as in conditions 8(a) or 8 (c) above and you have given us description and value of those articles.
ix) Any goods already proven defective or goods which are inherently defective.
x) To pets or animals (including reptiles, fish and birds) whether in cage, tank or animal carrier.
xi) To plants.
xii) To refrigerated or frozen food or drink.e) We will not be liable for any damages or costs occurred as a result of loss, damage or failure to produce the goods, other than by reason of our negligence.

f) No employee of DELIGHT MOVERS shall be separately liable to you for any loss, damage, miss-delivery, errors or omissions.

9. For removals to/from a country outside the United Arab Emirates..
a) We will not accept liability for loss or damage to goods unless it can be proven that we were negligent and the goods were in our actual possession. In such circumstances, we will accept liability as in condition 8 (a) or 8 (c) above. If loss, damage or failure to produce the goods is caused by those circumstances set out in condition 8 (d) above we will not be held liable.
b) Where we engage a transport operator, airline or shipping company to convey your goods to any point on route to the final destination, we do so on your behalf and subject to the terms and conditions set out by that carrier.
c) Please arrange adequate marine/transit insurance cover in the case that the carrier, for reasons beyond their control, is unable to deliver the goods, or else route them to a place other than the intended destination as you may have limited recourse against the carrier and may be liable for General Average contribution.
d) We do not accept liability for goods which are removed by Customs Authorities or other Government Agencies.

10. Time limit for making a claim
a) Any loss, damage or failure to produce goods which we are delivering must be noted at the time of delivery.
b) Notwithstanding clause 8, we will not be liable for any loss of or damage to the goods unless you notify us in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within seven days of collection or delivery of the goods by us.
c) The time limits referred to in clauses 10 (a) and 10 (b) above shall be essential to the contract.
d) You may make a written request to extend your time for compliance with clause 10 (b). Such a request shall not be unreasonably refused provided it is received within seven days of collection or delivery of the goods by us.

11. Delays in transit
a) We are not liable for delays in transit other than by reason of our own negligence.
b) If we are unable to deliver your goods through no fault of our own, we will take them into storage. At this point the contract will be fulfilled. Any additional service(s), including storage and delivery, will be at your further expense.

12. Damage to property other than the goods
a) For property other than those goods submitted for removal and / or storage we will only be liable for damage where it can be proven that we have been negligent.
b) If it is the case that we advise against moving certain goods as it will inevitably cause damage but you give us your express instruction to move said goods and damage is caused, we shall not accept that we were negligent.
c) For property other than those goods submitted for removal and / or storage, where we are responsible for causing damage, you must note this on the worksheet or delivery receipt. This is essential to the contract.

13. Holding the goods
Until all charges, including charges we have paid out on your behalf, or payments due under this or any other contract have been met, we shall have the right to withhold and/or ultimately dispose of some or all of the goods. You will further be liable to pay all storage charges and other costs incurred by our withholding your goods until we receive payment. These terms and conditions shall continue to apply.

14. Sub-contracting the work
a) We reserve the right to sub-contract some or all of the work.
b) In the event that we sub-contract, these terms and conditions will still apply.

15. Route and method
a) We have the right to choose the route for delivery.
b) Unless it has been specifically agreed in writing on our quotation, other space/volume/capacity on our vehicles and/or the container may be utilized for consignments of other customers.

16. Advice and information
Advice and information in whatever form it may be given are provided by the company for the customer only. Any oral advice given without special arrangement is provided gratuitously and without contractual liability.

17. Applicable law
This contract is subject to the Law and Jurisdiction of UAE.
GOODS IN STORAGE
Forwarding address:
For goods in storage you must provide a correspondence address and notify us if it changes. Correspondence will be considered received by you seven days after posting it to your last address held by us.

Inventory / receipt
Where we produce an inventory or receipt of your goods and send it to you, it will be accepted as accurate unless you write to us within seven days of receiving it, notifying us of any errors or omissions.

Storage charge reviews
Our storage charges are reviewed periodically. In this event you will be given 28 days’ notice in writing of any changes.

Our right to sell or dispose of the Goods
With 28 days’ notice we are entitled to require that you remove your goods from our custody and pay all outstanding monies. Unless all outstanding monies are received we are entitled to sell or dispose of some or all the goods, the cost of which will be charged to you. Your account will be credited with the net proceeds and any eventual surplus will be paid to you without interest.

Termination

If payments are up to date we will not end this contract except by giving you 3 calendar months’ notice in writing. You may terminate your storage contract by giving at least 7 days’ notice. Provided there are no outstanding amounts due on your account we can release the goods earlier if necessary.